App development negotiation

Gannons reviewed the app development agreement to see if there were any pitfalls.

The team picked out and resolved the following problem areas.  I was surprised at what looked innocuous led to potentially bad business.

• Timelines/Milestones and Acceptance. The timelines and milestones were not clear and left the Developer in the driving seat rather than the other way around.  There was no provision included in the Development Agreement allowing for testing and no formal procedure for my acceptance and sign-off of the App being as per Spec.
• The Developer had the right to provide a refund and walk away at any time. If I had agreed to this, I would have been left totally exposed, as I needed the App to start generating revenue asap.  With the threat of walking away, the Developer could have effectively held me to ransom.
• Right to move the App development elsewhere if the Developer was not performing. As is often the case, the Development Agreement stated that no intellectual property rights in any work/deliverables passed to the client until payment was made in full.  Such a clause did not work for me.  I needed the right to pay for and get the rights to coding and any deliverables already completed if there was early termination for any reason.  Without owning what I had paid for, if I went elsewhere to get the App completed, I would have had to start from scratch and that would have delayed my opportunity to monetise the App.
• Fixing problems with the App. Although there was a warranty provision saying the Developer would fix certain issues if they arose in the 12 months after completion of the work, the Development Agreement stated that this only applied if problems were notified within 7 days of them arising.  In practice, this was unworkable for me since, as with any new start up, my team and I were over stretched developing the business and I couldn’t be sure this tight timeline for notifying problems could be met.